Susan is a graduate of Brigham Young University. She has filled out the FAFSA and CSS Profile with over 200 students, as well as with her own children. Susan also teaches an Application Boot Camp at James Madison University every summer. She has nine years of experience helping parents and students with the financial aid and application process through her work with a for-profit organization operating in the western part of Virginia. She has four daughters and has gone through the college application and financial aid processes with three of them.